Voice AI · Voice Service Agent
Source Voice — 24/7 AI voice agent
A 24/7 AI voice agent that answers calls in natural Arabic and English, resolves routine queries, and escalates to a human when it should.
The product
What Source Voice does, and who it is for.
The problem
Call centres are expensive and hard to scale. After-hours calls go unanswered, hold times frustrate customers, and agents burn time on repetitive questions.
The solution
An AI voice agent that answers every call 24/7, understands natural speech in Arabic & English, completes routine actions against your systems, and hands off cleanly to a human for anything complex.
How it works
Caller dials in — the agent greets and understands intent.
Answers from your knowledge base and live systems.
Completes the action (booking, status, order) or routes to an agent.
Logs the call and returns a summary + analytics.
Key capabilities
A worked example
Input. A patient calls a clinic at 21:40, after the desk has closed. She speaks Gulf Arabic and wants to move tomorrow morning's appointment to Thursday.
What the agent does. It answers on the first ring in Arabic, confirms who is calling against the booking system, reads back the appointment it found, offers the two open slots on Thursday and books the one she picks. She asks a follow-up — whether it is the same doctor — and the agent answers from the same record rather than starting again. Had she asked for a refund, which is outside what this agent is allowed to do, it would have taken the details and passed the call to a person with the transcript attached.
Output. The appointment is moved in the booking system, the caller hears the new time read back before she hangs up, and the front desk opens the morning with a one-paragraph summary: who called, what they wanted, what the agent did, and whether anything still needs a human.
An illustration of the flow, not a client engagement.
Where it fits
Calls that start something longer hand over to Source Flow, which runs the rest of the process — WhatsApp-first — with human approval at the steps that matter. If your calls do not look like anyone else's, we also build agents from scratch: build your AI agent. Browse the rest of the AI catalogue, or see the work we have delivered in Qatar. If you want a scoped plan before committing, take the free AI audit.
Best for
Industry fit
Integrations & sources
Tech stack
Deployment & security
What it delivers
Proof / status
Stage: available for scoped pilots and trial deployments.
What we can show today: a live walkthrough of the agent taking a call in the demo, in Arabic or English. No client case study is published for this agent yet.
How you check it: a scoped pilot on one of your own call flows, with deflection and handling time measured against your current baseline.
More AI products
Explore the rest of the catalogue.
AEGIS
One evidence-backed graph of your software lifecycle.
EADD
AI software delivery you can govern and measure.
Source Flow
Multi-step processes run as governed AI journeys.
EPOS
Source-to-pay procurement, with a human in command.
AIBI
Dashboards, a copilot and agents on the systems you already run.
Source Docs
Any document into structured data, Arabic and English.
Source Ask
Ask in plain language, get an answer and a chart.
Source Signal
Live market and web data from permitted sources.
Hear Source Voice answer your calls.
Give us the ten questions your team answers most and hear it handle them in Arabic and English — and escalate when it should.
No obligation · a real answer within one business day · your data stays yours